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Help Center
Frequently Asked Questions
Find answers to common questions about buying and selling vehicles on BidMyCarGhana
General Questions
What is BidMyCarGhana?
Who can use the platform?
Is it safe to buy/sell vehicles on BidMyCarGhana?
Account & Verification
Why do I need to complete KYC/KYB verification?
What documents do I need for verification?
How long does verification take?
What is the holding fee and why is it required?
Buying Vehicles
What's the difference between Buy Now and Auction?
What's the difference between AS IS and Dual-Fund Holding?
What payment methods are accepted?
What happens if I miss the payment deadline?
Can I inspect the vehicle before buying?
How does the pickup process work?
Selling Vehicles
How do I list my vehicle for sale?
What's the difference between individual and business sellers?
Why are individual sellers limited to 3 listings per year?
What if my listing is rejected?
When do I get paid?
Can I cancel or edit my listing?
What is a reserve price in auctions?
Disputes & Issues
How do I raise a dispute?
What are valid reasons for a dispute?
How are disputes resolved?
Can I appeal a dispute decision?
Can I dispute after confirming pickup?
Account Suspensions & Bans
Why was my account suspended?
How long does a suspension last?
How do I reactivate my account after a suspension?
Is the reinstatement fee refundable?
Why is my holding fee higher than GH₵ 1,000?
Can I appeal a suspension?
What happens with a permanent ban?
Fees & Payments
What fees do buyers pay?
What fees do sellers pay?
Are holding fees refundable?
Is my payment information secure?
Technical Support
My account is locked. What should I do?
My payment failed. What should I do?
How do I contact customer support?